Frequently Asked Questions
1. WHAT IS OFFSHORING?
2. IS THERE A DIFFERENCE BETWEEN OFFSHORING AND OUTSOURCING?
3. WHO IS OFFSHORING.COM
4. WHAT SERVICES DO YOU OFFER?
5. WHAT SETS OFFSHORING.COM APART FROM THE OTHERS?
6. WHY THE PHILIPPINES?
7. WHY SHOULD I TAKE THE RISK OF GOING OFFSHORE?
8. WHAT ABOUT THE CULTURAL DIFFERENCES?
9. HOW CAN I BE ASSURED THAT MY PROPRIETARY BUSINESS INFORMATION IS SECURE?
10. WHAT ABOUT PRICING?
11. WHAT ABOUT THE COSTS INVOLVED TO COMMUNICATE WITH MY STAFF?
12. WHAT ABOUT THE WORKER'S QUALIFICATIONS FOR THE JOB?
13. WHO WILL ASSIST ME IN UNDERSTANDING THE BEST STAFF REQUIREMENTS FOR MY BUSINESS?
14. HOW CAN I FEEL CONFIDENT THAT MY BUSINESS GOALS WILL BE ACCOMPLISHED?
15. WHO IS ACCOUNTABLE FOR MY STAFF?
16. WHAT TIME ZONE TO I HAVE TO COMMUNICATE IN?
1. WHAT IS OFFSHORING?
Offshoring is the practice of relocating business processes to another country as a means to decrease staff costs while increasing productivity.
This allows greater time and capital to be deployed to the core competencies of a business.
Back to top
2. IS THERE A DIFFERENCE BETWEEN OFFSHORING AND OUTSOURCING?
Offshoring is the practice of hiring workers in another country other than where your company is located.
Offshoring is an extension of you and your company.
Your offshoring staff act as your employees, whom you manage just as if they were next door.
Outsourcing is the practice of buying products and/or services from a third party.
Outsourcing can take place in the country in which you are based or in another country.
Whereever you contract these outsourcing services, they remain a third party vendor.
An example would be an auto manufacturer who outsources their need for vehicle tires to a third party.
This works well for certain industry segments but in the knowledge economy and the human services industry, offshoring is the most effective method for extending your workforce, affording you input and control at every level.
Back to top
3. WHO IS OFFSHORING.COM
Formed in 2004 by a group of American IT executives with extensive outsourcing and offshoring experience, Offshoring.com provides offshore staff leasing services to hundreds of satisfied businesses across the globe.
Our corporate headquarters are based in Atlanta, Georgia, and Manila, Philippines.
The headquarters in Manila are located in our own eleven story modern corporate office building with access to unlimited bandwidth for jobs of any size or complexity.
Back to top
4.
WHAT SERVICES DO YOU OFFER?
Full Time Writers
From a simple description to a large project requiring in depth research and creative writing, all of our writers have paid professional writing
experience.
Full Time Graphic Designers
Our graphic designers are fast, reliable and have command over all the skill sets and tools required to deliver you a superior product. We also lease 3D CGI Production artists, Cartoonists and many other niche skills.
Full Time Media Managers
Whatever is necessary to prepare your media digitally from video encoding, watermarking, video editing or full blown production,
we provide the talent to prepare your media digitally.
Full Time Programmers
Our programmers are fluent in a wide range of programming languages. From junior to master programmers, we have the resources to accommodate
any of your programming needs.
Full Time Quality Assurance and Data Entry
Our quality control engineers are experts at solving a wide variety of issues on your web sites
from security holes to functionality problems.
Our data entry specialists are competent and efficient, cutting your costs and increasing productivity.
Contact Center Agents
Whether through email correspondence or live chat, our agents can assist with sales, information, customer service and more.
For you call center needs, our well trained agents have both extensive inbound and outbound call center experience.
We provide the telephony services and software as well as unlimited inbound and outbound calling options.
Back to top
5. WHAT SETS OFFSHORING.COM APART FROM THE OTHERS?
A majority of today's offshoring companies hire workers from all over the world and then assign them to a given project.
This is an industry practice known as "Body Shopping. "
Your contact company would essentially be a virtual employment agency.
You may have a group of programmers from the Ukraine and developers in India.
At OffShoring.com our work force lives in and around Manila and reports to work at our corporate headquarters in Manila and Makati City.
We have a rigorous and extensive hiring practices. We pay top industry salaries.
Recognizing the career growth opportunities available to them with OffShoring.com, our workforce is highly motivated to be a team player.
Back to top
6. WHY THE PHILIPPINES?
One recent survey of top executives conducted by Hong Kong's Political and Economic Risk Consultancy rated the Philippines better than any other country in Asia on the quality, cost and availability of skilled labor.
The Philippines was an American colony for nearly 50 years and as a result has an undeniably western-influenced culture.
The Philippines has a literacy rate of 94%, a large pool of highly skilled English speaking professionals adept at producing and using medium to high technology equipment.
The Philippines is a prime location for backroom operations and support services in Asia.
The Philippines provides us with a large pool of multi-skilled English speaking labor force known for creativity, efficiency and advanced IT training.
Back to top
7.
WHY SHOULD I TAKE THE RISK OF GOING OFFSHORE?
We offer On Site American Management.
While " Offshoring " affords you significant cost benefits, there are also valid concerns about the quality of work and management of the team.
Will the needs of your customers be properly serviced?
Can the management team instill the values, procedures and cultural understanding required to effectively interact with customers
or potential customers in another country?
Unlike other offshoring companies, Offshoring.com is an American owned and operated company headquartered in Atlanta, Georgia with key
American Management living in the Philippines.
Locating American Management in our Philippine offices, allows our customers to maximize the cost of utilizing offshore labor while ensuring delivery of services equal or greater than that of a company based in your own country.
Back to top
8.
WHAT ABOUT THE CULTURAL DIFFERENCES?
When a company considers offshoring of any kind, they are usually concerned that the cultural differences may become a stumbling block in communication and job quality.
Culturally, The Philippines has much more directly in common with Western culture than most all other countries, for example India.
The people of the Philippines have the best quality English spoken anywhere in Asia.
The Filipino accent is far easier to understand for Westerners.
This Filipino-American cultural compatibility enables stellar service delivery not obtainable in other countries offering staff leasing.
Back to top
9.
HOW CAN I BE ASSURED THAT MY PROPRIETARY BUSINESS INFORMATION IS SECURE?
The security of our clients’ Intellectual Property and Trade Secrets is our top priority and all potential staff are extensively reviewed with background checks and upon hiring, constantly supervised.
In addition, we provide US-based confidentiality and non-compete agreements with all clients, further ensuring our commitment to your business.
As well, we do not share agents between clients.
Your staff are your employees for the term of your contract.
Back to top
10. WHAT ABOUT PRICING?
Offshoring.com offers fixed per-person payment structure based on the skill sets and experience level of the individual staff member.
One simple monthly fee covers the cost of recruitment, salary, management, workspace, equipment and ongoing expenses of your staff.
Back to top
11. WHAT ABOUT THE COSTS INVOLVED TO COMMUNICATE WITH MY STAFF?
Most communications can be done digitally.
We will assist you in finding the most cost effective telephony mode to communicate with your staff.
Many of our clients use Skype and Voip which are extremely economical. In addition it is easy to communicate with them using instant messaging programs or simply email.
Back to top
12. WHAT ABOUT THE WORKER'S QUALIFICATIONS FOR THE JOB?
Offshoring.com is an industry leader in hiring and recruitment. We sponsor job fairs.
We host local computer technology usergroup meetings in our own offices.
Whatever your needs, we find the right employee. We receive over a minimum of 100 new resumes per day from highly qualified candidates.
We only hire well-trained and experienced individuals to be part of your company and let them handle design and development projects for you.
Most of our staff has a four year advanced degree and practical experience in the workforce.
They show up on time, dress professionally and are eager to work.
Our workers are all fully dedicated professionals.
Back to top
13. WHO WILL ASSIST ME IN UNDERSTANDING THE BEST STAFF REQUIREMENTS FOR MY BUSINESS?
At Offshoring.com we want to save you time and money while increasing your productivity.
Contact us for an in depth consultation so we can explore together the most efficient ways to serve your needs.
After you sign up with us you are assigned a recruiter as a contact. This recruiter will start sending you resumes of candidates immediately. You can interview these candidates over the phone if you wish. You can also ask us to administer a test to the candidates that you've developed. Please note we have our own testing procedures as well and you will be given the candidates test scores. We don't assign anyone to your account until you have accepted the candidate.
Back to top
14.
HOW CAN I FEEL CONFIDENT THAT MY BUSINESS GOALS WILL BE ACCOMPLISHED?
Unlike the more typical approach, Outsourcing , we actually help businesses build their personal staff that is at all times controlled and managed by your own assigned staff supervisor/s and YOU.
Why expose yourself to potential cost overruns and project surprises with a third party vendor?
The peace of mind that comes with our fixed monthly pricing allows you to focus on the goals at hand, creating and maintaining control over your product and/or service.
Therefore, your business has complete control over the development of the product and/or service from start to finish, leaving no surprises or unexpected expenses that can accrue with subcontractors.
There are many benefits available to having your own direct team. Please keep in mind that your staff will be reporting directly to you just as they would if they were physically present with you, so you need to be prepared to give them instructions on what you expect them to do.
We feel that there are 5 distinct things that need to be done for effective management of the OffShoring.com system.
Those are:
1. Recruit the best people that can be found.
2. Give them the tools that they need to do their job.
3. Remove any obstacles in their way.
4. Give them clear directions as to what they are to accomplish.
5. Catch them doing things right and tell them to do more of it.
We do numbers 1, 2 and 3 for you but you need to take care of 4 and 5.
Back to top
15.
WHO IS ACCOUNTABLE FOR MY STAFF?
The Supervised Team Method innovated by Offshoring.com is unheard of in the industry.
Often, staffing firms have one supervisor for hundreds of staff personnel.
Offshoring.com provides you with the personal attention you need to maximize your team's potential.
When you hire a team of 1O seats, we provide you with your own personal team supervisor for FREE.
The supervisor has superior skills in management and the specific job skills required of your staff.
The staff supervisor is your primary contact and is 100% accountable to you for your team's work.
You issue your checklist of job duties to your supervisor and they delegate them to your staff team.
This supervisor holds the ultimate accountability for your satisfaction!
Back to top
16.
WHAT TIME ZONE TO I HAVE TO COMMUNICATE IN?
Offshoring.com offers unprecedented flexibility with our staffing protocol.
Whether you are in London or Los Angeles, we arrange for your staff to be working when YOU work.
You chose the time shift to meet your needs.
Back to top
|
