Media Manager
What is the difference between Call Center and Contact Center?
A lot of people confuse themselves when defining call center and contact center, they all know it involves inbound and outbound voice calls, agents having their own workstations that includes a computer and a headset connected to a telecom switch. But what makes contact center services different?
In a call center company, usually a centralized office composed of inbound and outbound agents and their supervisor, the main tasks are to receive and transmit information or any large volume of requests by telephone. These requests can be information inquiries from consumers and/or incoming product support.
On the other hand, a contact center company involves not only receiving and transmitting information by telephone, but also by emails, letters, faxes and the increasingly popular live chats. The purpose of contact centers is to support interaction with customers over a variety of media. This makes contact center services more popular than call centers.
Call Center and Contact Center Outsourcing
Many businesses today are outsourcing call center and contact center services, where agents interact with their costumers regarding information inquiries, telemarketing, clientele, product services, computer hardware and software support, sales support, help desk and even debt collection are made.
As one of the fast growing Philippines BPO company, contact center agents at Offshoring Inc. have absolute mastery of the English language, computer and web savvy. Whether you need an inbound/outbound agent or any type of IT/web services, Offshoring Inc. is sure to find the perfect staff to fill your needs.
Contact Center Services
Junior Call/Contact Center Agent
$995/mo (click here for the complete list)Junior contact center agents can handle both inbound and outbound calls, possess intermediate to advanced typing skills, and has excellent understanding of spoken and written English. They can provide information, sales, up-sales and more over a variety of media. Outsourcing contact center solutions with Offshoring Inc. gives you the opportunity to grown your business at an affordable cost. Offshoring Inc. will recruit,hire and maintain highly skilled agents dedicated exclusively to you. Get affrodable contact center solutuions by requesting a quotation, simply visit our "Request a Quotation" page for more details.
Senior Call/Contact Center Agent
$1,495/mo (click here for the complete list)Senior contact center agents have absolute mastery of the English language, has more training than a junior contact center agent, and with more advanced skills in sales, up-sales, and customer service. A senior contact center agent can be an excellent team lead if you form a team of offshore agents to work for you. With our low-cost contact center solutions, you are guaranteed to get the best value for every dollar you pay. Offshoring Inc, one of the best BPO companies in the Philippines, the perfect partner for growing your business.