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Outsourcing Call Center Services in the Philippines
October 6, 2006


Ticket to Future Prosperity


The Philippines does have good reason for its optimism in using American English as a passport to better times. American English remains lingua franca of business and high level government. It is again a medium of instruction in all school levels; is gaining popularity among the young because of the Internet and is being subtly spread among the masses through millions of Hollywood movies.

It is beyond question that the call center industry more than any other is fueling the resurrection of English as the must learn language. Call centers are the hottest employment tickets today.

By the end of this year, the industry expects to employ more than 80,000 people. Employment growth is expected to be in the high 50% for the next few years, mainly through international businesses outsourcing call center services in the Philippines.

They propose that President Arroyo seriously consider the use of Filipino as the sole medium of instruction in the primary level of education and English at the intermediate level. They say this will effectively and democratically implement the true spirit of the bilingual policy in Philippine education, and employ the optimum learning principle. The always emotional debate on English, however, must ultimately be decided in favor of its impact on the economic well-being of Filipinos. Language is a tool and the more effective tool must, of necessity, have priority in any competition for survival. (Villasanta)

Asia is still the cheapest place to acquire skilled, knowledgeable, and English-proficient call center agents, where the wages of customer service representatives can be as much as 80 percent lower than those of their American counterparts.

Culture compatibility. English proficiency. Neutral accents. More foreign investors are outsourcing call center services in the Philippines, choosing the country as a base for their offshore customer service facilities because culturally, Filipinos are more Westernized than their Asian neighbors. In addition, Filipinos are more customer-oriented and more patient in handling calls, aside from being helpful and friendly.

Basing call center in the Philippines has several advantages: Inexpensive labor pool, mature telecommunications infrastructure, and the best English language accents of the three major offshore call center outsourcing countries.

The Philippines produces over 70,000 engineers and 100,000 computer science majors annually, giving it the fastest growing pool of IT manpower among the call center outsourcing countries. The Philippines adopts US accounting and legal business practices, bolstering its position as a source for a quality workforce suited for complex customer interactions involving these fields. Outsourcing call center services in the Philippines, considering the skills, work ethics, infrastructures and cost benefits, proves to be the best choice among its counterparts in Asia.

Offshoring, Inc, an American owned and operated staff leasing company headquartered in Atlanta, Georgia and based in the Philippines, provides businesses and employers with a simple, no-hassle solution to offshoring business processes, in response to the influx of demand for outsourced products and/or services.

Offshoring, Inc is the foremost offshore staff leasing company that offers the best professionals in the labor pool, such as advanced degree holders and competently trained writers, graphic designers, programmers, media managers, quality assurance representatives, data entry clerks and contact center agents all who have practical experience in the workforce. The company helps international employers significantly reduce searching, training, and operating costs while maintaining complete control over the process. Offshoring, Inc’s edge among other staff leasing companies is the highly qualified skilled professionals that occupy their seats.

Providing US-based confidentiality and non-compete agreements, Offshoring, Inc values the client’s intellectual property and trade secrets in top priority. The company assures clients that the staff they hire are their exclusive employees until the contract expires. All potential staff are extensively reviewed with background checks and constant stern supervision. Offshoring, Inc dutifully protects their clients’ security. Offshoring, Inc’s value proposition of providing the best people, best processes, and best technology at a lower over-all cost applies to any business who gives importance to quality and efficiency.

Annual growth rate of outsourcing call center services in the Philippines is expected to have a high increase for the subsequent years. The Philippine government considers all positive effects to our economic boom, planning and developing conditions that can lure foreign investors to the country.

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