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Outsourcing in Manila
September 22, 2006


Global Trade Traffic Centers Manila


Regarded as the Philippines’ emerging sunshine industry, a promising visual forecast of the business process outsource e-hub in Manila can be that it is “a rising sizeable infrastructure”. The Philippine government considers all positive effects of outsourcing in Manila to the economic boom, planning and developing conditions can lure foreign businesses to the country.

BPO centers are in-house outsourced teams of large corporations exclusively set up to take care of accounts and departments of their own business. These are knowledge and skill centers that can do much more than just field telephone inquiries. By investing heavily in IT, the country's modern outsourced centers now have the ability to provide their expertise using a variety of databases, web servers and legacy systems. The Philippines had also laid out attractive incentive schemes while the private sector has initiated its moves to make the IT and BPO sector highly competitive.

With the ability to enjoy costs that are at least 30 percent to 75 percent lower than the average in-house or traditional outsource US provider, many international companies are seriously re-evaluating their current programs. It's the combination of quality, responsiveness and value that Manila is really most proud of, and the first years of outsourcing in Manila is just the beginning of international commitment to the future.

The Philippines enjoys a competitive advantage in the business process outsource market, specifically because of the Filipino's high level of English proficiency, strong customer orientation, highly developed telecommunications infrastructures, competitive cost structure and the country's 94% skill and literacy rate.

The growing number of outsource centers in the country tend to vindicate the government's strategy of encouraging the private sector to channel international businesses in this industry as part of the Philippines’ eventual bid to become the Asian region's IT hub. One of these firms is an Indian company eyeing the growing potential of outsourcing in Manila for its "backup" operations, considering the threat of war from Pakistan.

Offshoring, Inc, an American owned and operated company based in Makati, Philippines and headquartered in Atlanta, Georgia, the industry leader in hiring and recruitment, emerges to meet the sudden surge in demand for business process outsourcing Asia Pacific Region. Offshoring, Inc provides a large group of professional writers, graphic designers, programmers, media managers, quality assurance representatives, data entry clerks and contact center agents ready to offer their expertise to international businesses, predominantly from the US.

The company has gone far and successful in the industry because the management meticulously sifts through candidates to pick only those who are highly qualified. Offshoring, Inc is firm about hiring only well-trained and experienced fully dedicated professionals who hold advanced degrees and practical experience in the workforce.

Offshoring, Inc’s success also stems from the company’s core goal, which is to support international businesses to be more efficient, competitive by achieving increased ability to lower prices for consumers, and attain better profit margins. The company’s long history of successful collaborations brings many benefits to their clients.

Unlike other outsource centers, Offshoring, Inc’s unique system gives clients complete control over the development of the product and/or service for the whole term of the contract. Such system is very effective, hassle-free, and assured of quality output by onsite American management. Not only does Offshoring, Inc allows international businesses reduce and control searching, training, and operating costs, it also eliminates routine tasks and aims to allow clients to focus on strategic or core business tasks that contribute directly towards the success of their business.

Offshoring, Inc has built a cost-effective relation between state-of-the-art technology and competent skilled human labor.

The annual growth rate of Offshoring,Inc is expected to have a significant high increase for the subsequent years.

"We were looking for the right pool of talent, at optimum cost. Our evaluation showed that the Philippines scored higher overall than any other country," says Michael Becker, President and CEO of Zuellig Pharma Corporation.

"The key reason why our company selected Philippines was its healthy service-oriented culture. You just can't go to any country and expect them to have that kind of attitude," says Randy Reed, Proctor and Gamble Asia Pte Ltd, Vice President.

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