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Offshoring in Manila
September 22, 2006


The Filipino Corporate Culture



Corporate culture is the socially transmitted behavior patterns, beliefs, institutions and all other products of human work and thought characteristics of a corporation.

The Filipino culture is a mixture of Malay, Spanish and American cultures. Optimism and adeptness are typical features of the Filipino society and business culture. Filipinos are among the most performing and hospitable people in the world.

The Philippines was an American territory for close 50 years. Many visitors are surprised at the Western orientation of the Philippine urban centers. The Philippines follows Western business practices and is one of the easier places to do business in Asia.

The country has been accustomed to the traditional organizational structure which was adopted from the Westerners. Its structures, styles, and systems came from the West and most Philippine organizations practice these in their business internally.

For example, many Westerners are used to organizational structures in which confrontation is the norm. In meetings, folks show their feelings, glare and gesticulate, criticize and even yell one another, a healthy free market of ideas, to be precise with the kind of work needed and to prove a point. But they end up going out for a drink after work or watching a ballgame together that weekend. Filipinos has adopted such organizational structures.

The Filipino's familiarity with Western business practices and application of systems of the US have also bolstered the Philippines' position in possessing quality workforce suited for the outsourcing industry. Successful managers of human resources have a working knowledge and understanding of the basic principles of business organization and management, more particularly the relationships between departments, which are vital in achieving the objectives of the entire organization. A paternalistic and hierarchical management structure implies that decision making in most organizations in the Philippines, exactly like in the US, is done either at the top or by the clients themselves.

Filipinos are also known to be extremely efficient and customer-oriented. The close cultural ties between the Philippines and Western countries are a particular advantage to justify offshoring in Manila and the BPO traffic. The success of offshore centers in the Philippines such as Offshoring.Inc is mainly because of the significant drop of low labor costs and the high quality service of English-speaking skilled professionals. Thus, Offshoring, Inc allows customers to maximize the cost of utilizing offshore labor while ensuring delivery of services equal or greater than that of a company based in their own country.

Offshoring, Inc, formed in 2004 by a group of American IT executives with extensive outsourcing and offshoring experience, provides staff leasing services to hundreds of satisfied businesses across the globe. The company has a large team of outstanding premium writers, graphic designers, programmers, media managers, quality assurance representatives, data entry clerks and contact center agents.

Offshoring, Inc’s trained Filipino professionals have premium education and training, which significantly set them apart from the general workforce worldwide. The education they have received from local and international IT and business schools as well as from the internship training programs in the companies where they have worked is also influenced by foreign concepts and practices. They share much of the knowledge, values, and attitudes of their foreign counterparts.

Offshoring, Inc's customer-oriented and efficient managers focus on transforming a team of professionals that is excellent and dedicated to satisfying and getting along with clients and colleagues. The company aimed to look for skilled professionals who can work in teams and understand the value of competence, cooperation, and consensus. Thus the ability to fulfill the clients’ needs is considered to be the most important passport of success for the company.

By understanding and using customer's preferences, Offshoring, Inc can assure that the type of customer service they provide and the type of products and services they offer, are in fact, the types of services the customers value.

As an end-to-end provider of service solutions, Offshoring, Inc provides a wide range of products from outsource products and/or services to ancillary services using various cost-effective customer touch points such as voice, web and e-mail. Offshoring, Inc enables their clients to adopt a "follow the sun" strategy with its 24-hour operation. Offshoring, Inc provides clients the advantage of remaining open for business, as services can be delivered from Manila 24 hours a day to any location in the world. The company uses best-in-breed technology, proven expertise, and a highly competent and motivated team.

Filipinos are entrepreneurial in terms of creating solutions to clients: they adopt culture to the clients. They did not build a solution or specific framework, they adopt. Because Filipinos are born to be survivors and with the technological and inter-communication talent that they have, offshoring in Manila is a new booming business receiving a promising response from the business sector.

According to TeamAsia, the Philippines has distinctive, exploitable competitive competencies compared to other countries vigorously recruiting foreign clients and investors. Thus, offshoring in Manila brings massive advantages to both international businesses and the Philippine economy.

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