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High-Quality Outsource Services in Manila
October 26, 2006


Global Competition Motivates Filipino Competency

While companies began to focus on knowledge management and employees morphed into knowledge workers, we now live in the knowledge economy - a phenomenon that has transformed the business of business, and helped entire emerging economies to compete globally.

Having seen globalization as an opportunity, Filipinos create a new vision shifting the Philippine organization towards a more activist posture in ensuring that the Philippine BPO industry promotes creativity and innovation among the country’s artists, scientists and other innovators to increase their productivity and competitiveness through knowledge, creativity and technology. This is the intangible wealth of the nation that will enable its industries to compete with the world, attract foreign investments, create jobs for its people and lift their quality of life.

BPO in the Philippines is undergoing tremendous changes to face up to the challenge it has embraced and aims to improve and maintain the high quality outsource services in Manila. Internally, mindsets are changing and along with it, processes and work

methods to improve their products and services for their stakeholders. The Philippines is aligning its thrusts towards this vision deliberately and steadily by focusing on the quality of education and graduates the country produces.

The competitive edge of Filipino graduates lies in the educational package that the students acquire during their studies in the Philippines. The Philippine education ensures that its graduates are independent and have the discipline to keep learning new things. The students are not spoon-fed with information but encouraged to search for knowledge on their own. Such discipline provides Filipino graduates with a competitive advantage, especially in a dynamic labor environment where employees are required to be more receptive to rapid technological changes.

Filipino graduates are also encouraged to be self-motivated, creative, and free thinking. Such qualities are required attributes for the work force, especially in the managerial level of an organization. The level of competitiveness within industries today requires that these industries be dynamic and able to deliver high-quality products or services.  This can be achieved with a work force that is not sluggish and can cope with the pressures of a dynamic working environment.

The efficiency wage policy of the call center/BPO, banking, and other industries is tilted in favor of Filipino graduates.  They constitute the cream of the labor market and are mainly the source of high quality outsource services in Manila.
Filipino graduates also happen to constitute the cream of the outsourcing population. The leading writers, graphic designers, programmers, media managers, quality assurance representatives, data entry clerks, contact center agents, and other Filipino talents in the overseas labor market are Filipino graduates.

The critical role of education and training is raising the levels of labor productivity and acquisition of competency.  The Philippines not only produces graduates who are innovators, critical thinkers, and researchers. Above all, they are able to deal with changes in the environment, to manage in the event of a worst-case scenario, and to survive in the real world.

Foreign companies have recognized the excellent, high quality outsource services in Manila and decisions to locate in the Philippines for its very high service standards, English-speaking workforce, technology infrastructure, and abundant affordable Class A office spaces are increasing further.

Offshoring, Inc, formed in 2004 by a group of American IT executives with extensive outsourcing and offshoring experience, provides staff leasing services to hundreds of satisfied businesses across the globe. The company has a large team of outstanding premium writers, graphic designers, programmers, media managers, quality assurance representatives, data entry clerks and contact center agents.

Offshoring, Inc’s trained Filipino professionals have premium education and training, which significantly set them apart from the general workforce worldwide. The education they have received from local and international IT and business schools as well as from the internship training programs in the companies where they have worked is also influenced by foreign concepts and practices. They share much of the knowledge, values, and attitudes of their foreign counterparts.

Offshoring, Inc's customer-oriented and efficient managers focus on transforming a team of professionals that is excellent and dedicated to satisfying and getting along with clients and colleagues. The company aimed to look for skilled professionals who can work in teams and understand the value of competence, cooperation, and consensus. Thus the ability to fulfill the clients’ needs is considered to be the most important passport of success for the company.

In today’s increasingly competitive environment, productivity is the key to employability and sustained increases in incomes. That a good number of our work force can find employment as skilled workers and professionals, outsourced or overseas, is indicative of Philippines’ advantage in certain segments of the global labor market.

Investments in education and training are already in order to continually develop the skills needed to work with new technologies and attain higher productivity. At the level of the workplace, this means greater profitability and opportunities for employment upon the expansion of businesses. At the individual level, this means higher pay and incomes. As Chairman Mao once said, “The important thing is to be good at learning.”

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